"very professional. 100%"

"Since being promoted to supervisor, little training has been given. This course has enhanced 100% all knowledge I have gained through experience in doing the supervisory role."

"All tutors had a thorough knowledge of the bus industry - stemming from senior management expertise - and extremely good handouts."

"Tutors' knowledge is vast."

"very laid back non regimental which means it is fun to learn"

"The most relevant part, for me, was meeting other operators and employees and discovering that, despite our different conditions and circumstances, our problems were exactly the same"

"All issues covered, very well explained and illustrated with ample opportunity for questions."

"I came with an open mind and every subject was helpful..."

"Nothing was too much trouble (for the tutors); always willing to listen"

"They knew what they were talking about"

"Enormous amount of energy and enthusiasm. Knowledge and expertise in all fields (training and industry)"

"An excellent course, quality presentation, humour and subject matter made an ideal setting for learning."

"A good mixture of teaching was used, such as slides, role play, videos etc..."

"Thank you very much for your involvement in the course, and for giving me the opportunity to take this form away for completion. I thoroughly enjoyed the course; learnt a lot from it; and have come away feeling that I am a better person and a better supervisor for having attended the course. I have been on duty today, and I can honestly say that I have been able to improve my performance by applying some of the material I have learned. Once again, my sincere thanks."

"everyone was treated individually"

"small class, good visual aids"

Tutors were "friendly, so learning became easier"

"The subject matter was handled by professional tutors who have influence in and direct experience of the bus industry"

The tutors "appreciate the challenges I face in my workplace from their own experiences within the industry"

"They varied their approach according to the type of subject about which they were talking"

"very good presentation"

Tutors "practised what they were teaching us. Listened to what we had to say and put it into the course"

"very clear and willing to answer anything I didn't understand"

"The flow of information was very useful with the input from all aspects of the industry. The course was well planned and organised in such a way to provoke serious thought and debate"

"came with open mind and pleasantly surprised by content as all was in context of working in my unit"

"very open style, with emphasis on delegate participation"

"very open, relaxed and totally clear"

"the course has given me a far deeper insight into all aspects of the industry not provided by my own company"

The tutors "were prepared to listen and assist on a personal basis and explain things until understood. Also willing to listen to others' views"

"explanations were clearly presented, with check to ensure all aspects discussed were understood by all"

"Tutors were "willing to take time with each individual"

"Interesting, varied, dynamic"

"All tutors were experienced in their field and put this across well. Most of all everyone showed enthusiasm for their subject."

"Clearly presented with a good deal of participation. The level of knowledge of the delegates was not taken for granted."

"Sessions were relaxed and informed. An excellent combination."

"I learned a great deal of things from the tutors and the other inspectors on the course that will help me to improve in the future."